Returns & Exchanges

At Charcoal Threads, we want you to be completely satisfied with your purchase. If your new attire isn't a perfect fit, we offer a seamless 30-day return and exchange policy for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand over your package to any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.